Shift Manager (18Yrs +)

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to the crew and other managers during a shift to maintain high standards of quality, service, and cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction and compliance with McDonald’s standards.
• Ensure the team meets McDonald’s targets and department goals.
• Manage inventory, daily maintenance, and cleanliness.
• Oversee food safety and production.
• Communicate effectively with the next shift manager.
• Handle scheduling and staff management.
• Train new employees and enhance existing skills.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to adapt to the demanding nature of the job.
• Must be 18 years or older to qualify as a manager.

Qualifications

While not specified, previous leadership experience in a similar environment is preferred. Applicants should demonstrate a strong ability to lead and manage teams, as well as a commitment to exceptional customer service and maintaining high standards of quality, service, and cleanliness.

Skills

Effective communication, problem-solving, and decision-making skills are crucial. The ability to multitask and prioritize responsibilities under pressure is also important.

Benefits

The franchisee offers competitive pay and a comprehensive benefits package, including:

• Education assistance through Archways to Opportunity
• Job training programs
• Retirement benefits
• Healthcare coverage (medical, dental, and vision)
• Disability and life insurance
• Service awards

Contact Information

To learn more about the franchisee’s privacy practices and to apply for this position, please contact the franchise organization directly. McDonald’s USA will not receive a copy of your application or be involved in any employment decisions.