Technical Account Manager, National Security - ES US-ADC
About the role
AWS Enterprise Support is looking for a Technical Account Manager (TAM) to support customers' innovation across technologies including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, and Serverless. This is not a sales role, but an opportunity to be the strategic technical advisor and 'voice of the customer' to National Security customers.
What you will do
- Help craft and execute strategies to drive customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more
- Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
- Proactively keep customers' AWS environments operationally healthy
- Develop close relationships with customers to understand their business/operational needs and technical challenges
- Help customers achieve the greatest value from AWS
Basic qualifications
- Current, active TS/SCI US Government Security Clearance with polygraph
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience
- 2+ years of technical engineering experience
- Experience in information technology operations
Preferred qualifications
- Experience in internal enterprise or external customer-facing environment as a technical lead
- 5+ years of communicating with and presenting to executive and senior audiences
- Experience with development in a distributed systems environment
- Experience in a 24x7 operational services or support environment
- Experience with AWS services or other cloud offerings
- Experience recognizing a challenge and working with a variety of teams and data sources to diagnose problems and recommend solutions
- Federal/DoD Clearances
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
Work-life balance
Our team puts a high value on work-life balance. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship and career growth
Our team is dedicated to supporting new members with a broad mix of experience levels and tenures. We celebrate knowledge sharing and mentorship, and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Inclusive team culture
We are committed to furthering our culture of inclusion with ten employee-led affinity groups reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings and host annual and ongoing learning experiences including Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences.
Pay and benefits
- Base salary range: $131,300 - $177,600 USD annually (location: Jessup, MD)
- Sign-on payments and restricted stock units (RSUs)
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off and parental leave
Travel
This position requires the ability to travel 10% or more as needed.
This response is AI-generated, for reference only.