Technical Account Manager, National Security, National Security - ES US-ADC

About the Role

AWS Enterprise Support is looking for a Technical Account Manager (TAM) to support customers' innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the strategic technical advisor and 'voice of the customer' to National Security customers.

What You Will Do

• Help craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more
• Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
• Proactively keep customers' AWS environments operationally healthy
• Develop close relationships with customers to understand their business/operational needs and technical challenges
• Help customers achieve the greatest value from AWS

Basic Qualifications

• Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
• 2+ years of technical engineering experience
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• 5+ years of communicating with and presenting to executive and senior audiences experience
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience with development in a distributed systems environment
• Experience in a 24x7 operational services or support environment
• Experience with AWS services or other cloud offerings
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Additional Requirements

• US Citizenship required
• Ability to travel 10% or more as needed