Technical Account Manager, National Security, National Security - ES US-ADC
About the role
AWS Enterprise Support is looking for a Technical Account Manager (TAM) to support customers' innovation across technologies including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, and Serverless. This is not a sales role, but an opportunity to be the strategic technical advisor and 'voice of the customer' to National Security customers.
Responsibilities
- Help craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more
- Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
- Proactively keep customers' AWS environments operationally healthy
- Develop close relationships with customers to understand their business/operational needs and technical challenges
- Help customers achieve the greatest value from AWS
Basic qualifications
- Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
- 2+ years of technical engineering experience
- Experience in information technology operations
- Current, active TS/SCI US Government Security Clearance with polygraph
- US Citizenship required
- Ability to travel 10% or more as needed
Preferred qualifications
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with development in a distributed systems environment
- Experience in a 24x7 operational services or support environment
- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
About AWS
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive team culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/life balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Pay
Base salary range: $131,300.00 - $177,600.00 USD annually (USA, VA, Herndon). Your package will include sign-on payments and restricted stock units (RSUs). Final compensation determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave