Team Manager Home Care

About the role

The Team Manager leads the Patient Care Team, overseeing all patient care services, including volunteer and bereavement, and ensuring these services are part of the interdisciplinary plan of care.

Responsibilities

• Supervise, evaluate, and coordinate the interdisciplinary team, ensuring continuity of care from admission to discharge or transfer to bereavement.
• Serve as patient advocate and coordinator for other social service and health care providers in the community.
• Assure complete and accurate data and documentation for recertification decisions and timely decision-making.
• Review imminent “alive” discharges to ensure effective discharge planning.
• Monitor and manage team services to ensure they are appropriate and responsive to patient/family needs and expectations.
• Facilitate team meetings and ensure interdisciplinary input into the plan of care.
• Participate in on-call rotation.
• Interview, select, train, supervise, evaluate, and dismiss team staff.
• Afford staff competence and performance levels through field visits, evaluations, and team-based services.
• Oversee staff and volunteer schedules, ensuring equitable workload distribution and meeting productivity expectations.
• Review and approve payroll, ensuring accurate time, mileage, and additional expenses.
• Maintain clinical records and team activities to ensure accuracy, completeness, and compliance with standards.
• Develop and implement performance improvement activities and participate in quality and service improvement programs.
• Ensure team completes patient/family satisfaction surveys and implements quality improvement measures.
• Perform substantive chart reviews to assure quality care delivery.
• Participate in outcomes management and annual program review.
• Conduct utilization reviews for continuous care and inpatient levels of care.
• Avoid unnecessary revocations by personally speaking with patients/families and their attending physicians.
• Regularly visit LTC and Contract Bed facilities to ensure care plan integration, customer satisfaction, and appropriateness.
• Provide inservices to customers and participate in professional development activities.
• Verify/approve admitting IPOC diagnoses, treatments, staffing, and supplies.
• Monitor and control resources to ensure cost-effective delivery of services.
• Control and be accountable for productivity, labor, and related patient care costs with respect to budget.
• Approve all bills/invoices related to patient care services.

Requirements

• Reliable transportation with appropriate license and insurance coverage.
• Private telephone in home.
• Knowledge of primary medical and nursing care principles, with a working knowledge of oncologic nursing and palliative care.
• Understanding of interdisciplinary health care team dynamics and the process of dying and bereavement.
• Working knowledge of VITAS information system (Vx) and ability to utilize management reports.
• Two years successful supervisory experience or equivalent in a health care organization.

Qualifications

• Bachelor's degree preferred.
• Current and valid R.N. License to practice in the state where the VITAS program is located.