Team Leader - Benefits Liaison

Position Purpose

Provide benefit enrollment assistance, assist with redetermination requirements, assist with enrollment in supplemental food assistance programs, and partner with patients to ensure primary healthcare funding is uninterrupted.

Qualifications/Basic Job Requirements

• High School diploma or GED required; Associate degree preferred
• Prior experience with Medicaid benefit verification and Medicaid enrollment preferred
• Flexibility in daily activities
• Strong attention to detail
• Excellent verbal and written communication skills to accurately complete required documentation within prescribed timeframes
• Demonstrated exceptional organizational skills with the ability to manage multiple tasks and projects efficiently
• Computer proficiency required
• Valid driver’s license and ability to meet Agency insurance requirements
• Must have reliable transportation

Essential Responsibilities

• Work prescribed hours and any additional hours deemed necessary to fulfill assigned responsibilities.
• Assist consumers with Medicaid enrollment and, when necessary, food stamp enrollment both in person and virtually.
• Gather and assist with the completion of all DHS/SSI/SSDI worksheets and application packets to expedite Medicaid approval.
• Collect, copy, and submit required identification and financial documentation (income, receipts, bills, identification, etc.).
• Obtain approved Representative forms to act on behalf of clients when enrolling in benefit portals.
• Serve as the agency expert on enrolling clients in Illinois Medicaid through the ABE portal, including the Expediting Entitlements Program process (may require training or review of training materials).
• Serve as the agency expert on enrolling clients in Iowa Medicaid through the HHS website and assist with block grant eligibility when applicable.
• Act as the primary contact with Directors of Expediting Entitlements Program partner organizations.
• Maintain and track statistics related to the progress of program participants and overall program outcomes.
• Maintain communication with other programs to ensure progress is being made with each client.
• Prepare monthly status reports indicating the number of individuals who have started, are in process, and have completed the benefits process.
• Perform additional duties necessary to support Medicaid enrollments and redeterminations across all states where Medicaid services are provided.
• Complete required audits for the Benefits Liaison team and track key performance indicators (KPIs).
• Assist in training new team members and provide ongoing training related to existing and new processes.
• Supervise the Benefits Liaison Team by conducting monthly check-ins, completing annual performance evaluations, and managing employee relations issues.
• Resolve issues related to financial reports, including billing inaccuracies or withheld billing.
• Participate in mandatory Payment Card Industry (PCI) training, maintain access controls, and comply with PCI Data Security Standard (DSS) security requirements.
• Develop streamlined processes for applying for benefits.
• Absorb and complete training related to the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.

Job Type

Full-time

Compensation & Rewards

• Base Pay; $23.89
• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&DT
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership)