Employee Benefits Team Leader

Responsibilities

• Supports, mentors, and trains Account Managers and Assistant Account Managers, as necessary
• Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Makes appropriate recommendations to clients in response to changes in the insurance industry and other external conditions without manager approval
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve
• Negotiates with underwriters and carriers
• Troubleshoots claims and billing issues
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals
• Identifies and follows-up on cross-selling opportunities when appropriate
• Manages, organizes, and conducts client meetings when necessary
• Adequately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary
• Ensures the accuracy of data in those systems
• Attends industry-related continuing education training and courses

Qualifications

• Life and Health Insurance license
• High school diploma required; college degree preferred
• Strong written and oral communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Proficiency or ability to learn Benefit Point, Monday.com, and other software
• Ability to understand policy forms and coverage descriptions
• Organizational skills required
• Willingness to attend educational classes desired
• High attention to detail essential

About HUB International

HUB International advises businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by helping our clients evaluate their risks and develop solutions tailored to their needs.

We are a network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unrelenting advocacy. At HUB, we’re more than an insurance broker—we’re a network of doers with diverse backgrounds and a shared purpose: supporting our clients, colleagues, and communities.

We believe great work happens when people feel valued, heard, and empowered to grow. This role requires an individual who is professional and who displays the drive, determination, and self-motivation to lead a team of Account Managers.

Why Join HUB?

Our Vision: To be everywhere risk exists—today and tomorrow—helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses, while empowering our employees to learn, grow, and make a difference in their communities.

At HUB, we invest in our people. Our entrepreneurial culture fosters innovation, ownership, and continuous improvement—giving you the opportunity to build a meaningful career while delivering real impact for clients and communities.

We Offer:

• Competitive compensation and comprehensive benefits
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account (HSA) funding
• 401(k) with company match
• Company-paid life insurance and short-term disability
• Optional supplemental life and long-term disability
• Wellness programs and resources
• Paid parental leave
• Generous paid time off (vacation, holidays, sick, and personal time)
• Strong work-life balance
• Career growth and development in a rapidly expanding organization
• A collaborative, high-performing team culture
• Community impact through HUB Gives

Core Values

• Entrepreneurship: We encourage innovation and thoughtful risk-taking.
• Integrity: We do the right thing—every time.
• Teamwork: We work together to achieve the best results.
• Accountability: We take ownership of outcomes.
• Service: We serve our clients, communities, and one another.

Department Account Management & Service

This is a hybrid role, requiring at least three days per week (Tuesday, Wednesday, and Thursday) in the office, though that is subject to change, per company policy.

Required Experience

5-7 years of relevant experience

Required Travel

Negligible

Required Education

High school or equivalent