Team Lead - Sort Center - Contractual Role, ATS - Linehaul Surface Ops

About the role

Amazon is seeking a Team Lead for its Transportation team. You and your team of Transportation Associates will work with carriers, site operations, and the NOC on the on-time arrival of linehaul vans. You are responsible for ensuring that you have properly trained Associates and Carriers with requisite capacities. You will be analyzing performance trends, identifying root causes, and taking actions for improvement in performance and speed of the transportation network. In addition, one of the most important aspects of your job is to drive improvements and changes at internet speed because innovation has made us the global company that we are today.

Responsibilities

• Vendor development and performance management
• Daily network performance monitoring, deep dive on exceptions and planning corrective actions
• Manage transport operations within the assigned city/territory with the support of Associates and Relay operations center
• Building processes and mechanisms for sustaining high bar on performance
• Take measures to reduce the breakdowns and delays into the network
• Proactively identify and lead process improvement initiatives
• Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
• Streamline logistics in the operation through the implementation of standard work and team leadership
• POD validation and uploads
• Carrier onboarding and management
• Carrier performance, VC reduction
• Capacity planning: TU analysis and veh rightsizing, work on adhoc reduction
• Performance review, WBR
• Coordinate with SLP & carrier to reduce in-transit losses/damages
• Engage with Safety to improve yard & road safety
• Site management
• Align vehicle fleet plan with stakeholders
• Distance & Transit time inputs for all OD pairs
• FCND, YMS check-in cases
• Work with sites for reducing unloading dwells
• Compliances and program R4D, R4C, GPS compliance-registration compliance, BGV
• POD validation and uploads

About the team

Team helps to manage complete transportation on ground, including Milkrun or linehaul. The Linehaul POC is a carrier manager for 10-15 carriers. The carrier manager needs to ensure all points related to carriers, such as operational performance metrics, compliance, safety, quality, etc.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics, or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Knowledge of city topography and road network