Team Lead - Sort Center - Contractual Role, ATS - Linehaul Surface Ops

About the role

Alexa is seeking a Team Lead for its Transportation team. You and your team of Transportation Associates will work with carriers, site operations, NOC on-time arrival of linehaul vans. You are responsible for ensuring that you have properly trained Associates & Carriers with requisite capacities. You will be analyzing performance trends, identifying root cause and taking actions for improvement in performance and speed of transportation network.

Responsibilities

• Daily network performance monitoring, deep dive on exceptions and planning corrective actions
• Manage transport operations within the assigned city/territory with the support of Associates and Relay operations center
• Build processes and mechanisms for sustaining high bar on performance
• Take measures to reduce the breakdowns and delays into the network
• Proactively identify and lead process improvement initiatives
• Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
• Streamline logistics in the operation through the implementation of standard work and team leadership
• POD validation and uploads
• Carrier Onboarding and management
• Carrier performance, VC reduction
• Capacity planning: TU analysis and veh rightsizing, work on adhoc reduction
• Performance review, WBR
• Coordinate with SLP & carrier to reduce in-transit losses/damages: Engage with Safety to improve yard & road safety
• Site management
• Align vehicle fleet plan with stakeholders
• Distance & Transit time inputs for all OD pairs
• FCND, YMS check-in cases
• Work with sites for reducing unloading dwells
• Compliances and program R4D, R4C, GPS compliance-registration compliance, BGV
• POD validation and uploads

Requirements

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Qualifications

• Knowledge of city topography and road network