Team Lead, Operations

About the role

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is seeking a Team Lead to join our dynamic team.

Responsibilities

• Lead and manage a small team by monitoring daily productivity, completion, quality, and accuracy of work.
• Responsible for assigning team members to work on inventory based on priority (i.e. Certified Mail [UPS, FedEx and USPS Priority, etc.], Regular Mail, and Return Mail).
• Track and report on assigned client inventory daily.
• Ensure the team is achieving assigned clients' service level agreements (SLAs).
• Be knowledgeable of all SDS client accounts and criteria associated with the accounts.
• Ensure team members adhere to their daily schedule and manage time off requests in ADP.
• Construct and adhere to a proactive and planful approach to time off requests to ensure proper staffing levels are met.
• Communicate staffing shortages or attendance issues to management in a timely manner.
• Hold team members accountable to department and company policies, including but not limited to the attendance policy.
• Responsible for training other team members regarding their job duties, including but not limited to cross training.
• Identify staffing/training needs for team.
• Cook up and adhere to a proactive and planful approach to time off requests to ensure proper staffing levels are met.
• Coordinate with management regarding any issues relating to team.
• Perform other duties as assigned.

Requirements

• Strong organizational skills and attention to detail.
• Manages time effectively and is dependable.
• Communicates effectively.
• Computer literacy.

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Skills

• Ability to lift up to 45 pounds.

Benefits

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative!
• A professional development and growth-oriented workplace.
• Generous benefits including, health insurance, short-term, and long-term disability.
• A 401(k) with a company match to provide a better future in your retirement years.
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day.

Pay

TBD

Schedule

TBD