Team Lead, Operations

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

About the role

The Team Lead, Operations has general responsibility for coordinating and overseeing all operational activities assigned daily. Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of associates dedicated to warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives. Associates are expected to meet company objectives in the areas of performance, safety, and quality, and comply with all corporate and site-specific policies.

Responsibilities

• Training Responsibilities:
  • Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
  • Train new and existing associates on current Standard Operating Procedures, including shipping, receiving, picking, and/or quality control.
  • Assist in forklift operation and certification for new and existing associates.
• Shipping/Receiving Responsibilities:
  • Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments with high productivity.
  • Verify required inbound/outbound paperwork with drivers, ensuring all products are properly counted.
  • Efficiently and accurately load orders according to the appropriate doors and trailers.
  • Process all shipping/receiving/picking functions as defined by Standard Operating Procedures.
  • Research discrepancies in the shipping and receiving process.
• Customer Service:
  • Maintain professional appearance and communications at all times.
  • Communicate with customers telephonically, electronically, or in person.
  • Prepare required activity reports accurately and efficiently for site management.
• Quality Control Responsibilities:
  • Use appropriate documentation to ensure all product and/or orders are received or shipped correctly and accurately picked.
  • Verify products and/or orders meet quality standards, reporting any damages or discrepancies.
  • Stack, package, shrink wrap, and label product(s).
  • Report inconsistencies and/or problems to the Operations Supervisor or Operations Manager.
  • Participate in quality meetings.
• Safety, Housekeeping, and Compliance:
  • Comply with relevant ISO standards impacting this position, department, and company.
  • Execute all safety protocols and accomplish job tasks in a manner that promotes safety.
  • Maintain cleanliness of the warehouse and a neat, orderly work area.
  • Assist in security of the warehouse.
  • Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.
  • Participate in safety meetings.
• Labor Management:
  • Direct the operations of the warehouse work team to achieve prescribed objectives.
  • Assist associates and temporary labor in completing productivity sheets and accurately capturing production and payroll hours.
  • Assist Supervisor in maintaining a productive workforce level.
  • Participate in establishing work schedules and ensure correct implementation.
  • Ensure associates handle products according to prescribed quality procedures and guidelines.
• Responsibility and Authority:
  • Participate in department meetings.
  • Initiate action to prevent non-conformities relating to product, process, and quality system.
  • Identify, record, and recommend solutions for problems relating to product, process, and quality system.
  • Immediately report all non-conformities to the Quality Department.
• Equipment Operation:
  • Operate equipment including sit-down, stand-up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack.
  • Responsible for upkeep of equipment and reporting problems.
  • Inspect and perform minor maintenance on forklifts or other equipment daily.
  • Operate all equipment safely and efficiently following prescribed work methods.
  • Maintain an active forklift certification.
• Maintenance:
  • Perform or assist in building, grounds, and equipment maintenance as assigned.
• Other Duties:
  • Perform other clerical and administrative tasks as guided by site management (e.g., answering telephones, scheduling, filing).
  • Work evenings and weekends as needed.
  • Work overtime as dictated by business needs, whether mandatory or voluntary.
  • Perform other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• 1 year of experience working in a logistics/distribution/relevant environment.
• Able to operate Material Handling Equipment (MHE).
• Ability to work in unregulated warehouse temperatures (mild to moderate during warmer and colder months).
• Satisfactory completion of a forklift training program.

Skills

• Computer Skills: Basic computer skills, RF Scanners, WMS Functions.
• Language Skills: English (reading, writing, verbal).
• Mathematical Skills: Basic to intermediate level to verify quantities, count inventory, or perform duties associated with handling, storing, and distributing client products.
• Other Skills:
  • Strong attention to detail and accuracy.
  • Ability to accomplish job tasks with minimal supervision or guidance.
  • Effective and respectful communication with all levels of the organization.
  • Ability to adapt to change and thrive in a fast-paced work environment.

Preferred Qualifications

• 2-4 years’ experience working in a warehouse/logistics/distribution environment.
• 2-4 years proven forklift experience.
• Current or prior MHE certification.

Physical Demands

• Occasionally: Hand & finger manipulation, sitting, handling product and/or packaging materials.
• Frequently: Bending.
• Constantly: Walking and standing.
• Ability to Lift/Carry and Push/Pull: 21-50 pounds.
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Pay

The expected base pay range for this position is – per hour. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.