Team Lead, Operations

Location: Lancaster, PA (3701 Midpoint Drive) · Division: Solutions · Full‑time

About the role

The Team Lead coordinates and oversees daily operational activities under the direction of the Operations Supervisor. Responsible for the associates dedicated to warehousing, receiving, and shipping in their area, ensuring performance, safety, and quality objectives are met while complying with all corporate and site‑specific policies.

Responsibilities

Training Responsibilities

• Mentor and train new and existing associates in distribution activities to meet customer demands
• Train on current Standard Operating Procedures (shipping, receiving, picking, quality control)
• Assist in forklift operation and certification for new and existing associates

Shipping/Receiving Responsibilities

• Oversee and coordinate unloading of inbound shipments, orderly stacking, and picking/staging of outbound shipments for maximum productivity
• Verify inbound/outbound paperwork with drivers; ensure all products are properly counted
• Efficiently and accurately load orders to appropriate doors and trailers per SOPs
• Research discrepancies in shipping and receiving processes

Customer Service

• Conduct yourself professionally in appearance and communications (phone, electronic, in person)
• Prepare required activity reports accurately and efficiently for site management

Quality Control Responsibilities

• Use appropriate documentation to ensure products/orders are received, shipped, and picked correctly
• Verify products/orders meet quality standards; report damages or discrepancies
• Stack, package, shrink‑wrap, and label products per SOPs
• Report inconsistencies/problems to Operations Supervisor or Manager; participate in quality meetings

Safety, Housekeeping, and Compliance

• Know and comply with relevant ISO standards, safety protocols, OSHA/MSDS standards, and all SOPs
• Maintain cleanliness of warehouse; keep work area clean, neat, orderly; assist in warehouse security
• Participate in safety meetings

Labor Management

• Direct warehouse work team to achieve prescribed objectives
• Assist associates and temporary labor with productivity sheets and accurate capture of production/payroll hours
• Assist Supervisor in maintaining productive workforce levels; participate in establishing work schedules
• Ensure schedules are correctly implemented and jobs assigned effectively
• Assist in ensuring associates handle products per quality procedures and guidelines

Responsibility and Authority

• Participate in department meetings
• Initiate action to prevent non‑conformities; identify/record problems; recommend solutions through designated channels
• Immediately bring all non‑conformities to Quality Department attention

Equipment Operation

• Operate equipment including sit‑down, stand‑up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, pallet jack
• Inspect and perform minor maintenance on forklifts/equipment daily; report equipment problems
• Operate all equipment safely and efficiently per prescribed work methods
• Maintain active forklift certification

Maintenance

• Perform or assist in building, grounds, and equipment maintenance as assigned

Other Duties

• Perform clerical/administrative tasks as guided by site management (answering phones, scheduling, greeting visitors, filing, record keeping)
• Willing to work evenings and weekends as needed
• Work overtime (mandatory or voluntary) as dictated by business
• Perform other duties as assigned

Requirements

Education and Experience

• High school diploma or GED
• 1 year experience in logistics, distribution, or relevant environment
• Ability to operate material handling equipment (MHE)
• Ability to work in unregulated warehouse temperatures (mild to moderate extremes)

Certificates, Licenses, Registrations

• Satisfactory completion of a forklift training program

Skills

Computer Skills

• Basic computer skills
• RF Scanners
• WMS functions

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic to intermediate level to verify quantities, count inventory, perform duties associated with handling, storing, and distributing client products

Other Abilities

• Strong attention to detail and accuracy; accomplish tasks in a timely manner
• Ability to perform duties with minimal supervision
• Effective, respectful communication with all organizational levels
• Adaptability to change; thrive in a fast‑paced, stimulating environment

Preferred Qualifications

• 2–4 years’ experience in warehouse/logistics/distribution environment
• 2–4 years proven forklift experience
• Current or prior MHE certification

Physical Demands

• Occasionally: hand & finger manipulation, sitting, handling product/packaging materials
• Frequently: bending
• Constantly: walking and standing
• Lift/carry and push/pull 21–50 pounds
• Reach above shoulder, reach outward, squat, or kneel

Work Environment

• Rarely exposed to fumes, airborne particles, toxic or caustic chemicals
• Noise level usually low to moderate

Pay

Expected base pay range: $25.00 – $25.00 annually (actual compensation determined by relevant experience, skills, education, certifications, and geographic location).

Benefits

Benefits offerings, eligibility, coverage options, and plan details are available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.