Team Lead, Operations Support

What you'll be doing?

We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS’ store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function teams in their day to day jobs, and will serve as a key support to frontline Leaders-On-Duty (LOD) in resolving customer claims.

Store Supplies Management

• Aid, source and manage Purchasing Orders (POs) for location equipment, services, store supplies and resources
• Manage all incoming invoices for AP Workflow processing
• Ensure proper coding of all invoices to the relevant cost centers
• Establish and maintain centralized systems and procedure reference manuals for key support role tasks in the location
• Train all new Sales Associates on cashiering procedures
• Review training needs for existing Sales Associates and conduct refreshers as necessary

Handle Customer Claims

• Support frontline and Leader-On-Duty (LOD) in resolving customer claims
• Review refund reconciliation and liaise with Loss Prevention for follow up

Team Management

• Supervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basis

Ideal Candidate

• Secondary School, High School Diploma or equivalent
• 2 years’ experience in cashiering and/or accounts payable; experience in leading and supervising teams preferred
• Solution-based, energetic, team oriented, ability to multi-task, composed under pressure
• Good leadership skills and able to work with a diverse team
• Proficiency in Microsoft Office applications
• Fluency in English language and other language(s) as required by location

Pay

Hourly Rate from $25.25 to $37.85