Team Leader Parts Operations

Essential Duties / Responsibilities

• Performs the essential functions of the Parts Sales and Services Administrator role as well as training and supervising team members on department procedures
• Supervises and provides guidance to the Parts Sales Administration team
• Provides additional subject matter support to customers
• Ensures all invoices are posted daily and at month end
• Maintains open customer orders on a daily basis
• Manages customer inquiries and expectations
• Develops and maintains operational reports, metrics, and tools to support team performance and decision making
• Documents and maintains departmental procedures, workflows, and work instructions
• Works with Supply Chain team to ensure timely deliveries to customers
• Maintains AOG orders and provides comments on weekly and monthly AOG reports
• Participates in routine calls with partner organizations and Service Centers
• Updates AOG technical cases in Quantum with relevant part delivery status
• Works with Purchasing team to provide customers with material quotes
• Ensures fiduciary responsibility on all transactions

Other Duties / Responsibilities

• Participates in the AOG phone rotation
• Assists Customer Relations team by enforcing Service Center Policies and Procedures
• Provides sales orders and invoicing services to internal departments when requested

Skills/Qualifications

• Associate or bachelor’s degree or equivalent combination of education and experience in aviation field
• 5+ years of technical experience related to aviation parts
• Pilatus PC-12 and PC-24 knowledge preferred
• Knowledge of FAA regulations required
• Purchasing and supplier experience highly preferred
• Advanced computer skills including MS Windows and MS Office Professional
• Experience developing operational reports, dashboards, or process improvement tools is preferred
• Effective verbal, written, and interpersonal communication skills and excellent customer service skills
• Must be able to prioritize the workload and produce high quality, detailed work on a consistent basis

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full

The salary range for this position is $62,600 - 89,800 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pilatus Aircraft USA Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.