Team Leader, Operations

Crate & Barrel · Asheville, NC · 3 wk ago

ManagementFull-time

Achieve Your Purpose

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve.

A Day in the Life

Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What You'll Bring to the Table

Strong communication and interpersonal skills
Excellent organizational and time management skills
Strong problem solving skills
Demonstrated ability to execute and drive results
Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
Ability to be in the store as the Leader on Duty multiple times a week
Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

What We're Looking For

1+ years customer service or retail leadership experience
Experience with Microsoft Office, Google applications, computer systems and tablet devices

Benefits

Medical/Dental/Vision
Life insurance and Disability
Retailer Retirement and 401(k) match
Paid time off, wellness time and volunteer time
Merchandise discount and EAP resources
Tuition Reimbursement

Equal Opportunity Employer

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Compliance Information

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Contact Us

If you have questions, please reach out to careers@crateandbarrel.com