Team Lead, Project Operations Management

Team Lead, Project Operations Management

About the role

We are seeking an experienced and motivated leader to guide a team of Project Operations Managers ("POM"). Our Project Operations Managers focus on delivering complex global rollouts for our customers and ensuring they go live efficiently.

Responsibilities

• Lead a team of Project Operations Managers to deliver a great customer experience and get customers live efficiently, with Business As Usual processes that scale well.
• Act as a partner and escalation layer for the team, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scales up the team while preserving the Adyen formula and ensuring our unique culture is fostered.
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better.
• Ambassador of change; help lead the charge of new initiatives.
• Collaborate with other teams and drive initiatives to grow the (global) POM organization, in size, quality and scalability.
• Help define and execute strategic initiatives with the goal of advancing our function.

Requirements

• A seasoned manager with experience in managing a high-performing, senior team (at least 5 years with direct reports).
• This includes performance review, coaching, setting goals and objectives.
• Project Management acumen, having worked with enterprise customers within a large global company.
• A proven track record of helping drive global process change, setting up tools and implementing procedures.
• A self-starter who sees a problem and takes initiative to solve it.
• A clear understanding of the challenges of global commerce and the various components required of a client to be successful across different regions.

Qualifications

• Willingness to work in the office 3 days a week (this is not a remote position).
• Willingness to travel, both domestically and internationally where required.

Benefits

The annual base salary range for this role is $145,000 - $190,000. To learn more about our compensation philosophy, please click here.

Pay

$145,000 - $190,000 annually

Schedule

Full-time position in San Francisco

Skills

Experience leading a high-performing team, project management acumen, ability to collaborate globally, and a clear understanding of global commerce challenges.

Benefits

Adyen is committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified candidates regardless of race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any other legally protected status.