Team Lead, Project Operations Management

What you'll do

• Lead a team of Project Operations Managers to deliver a great customer experience and get customers live efficiently, with Business As Usual processes that scale well.
• Act as a partner and escalation layer for the team, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered.
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better.
• Ambassador of change; help lead the charge of new initiatives.
• Collaborate with other teams and drive initiatives to grow the (global) POM organization, in size, quality and scalability.
• Help define and execute strategic initiatives with the goal of advancing our function.

Who you are

• A seasoned manager who has experience in managing a high performing, senior, team (at least 5 years with direct reports); this will include performance review, coaching, setting goals and objectives.
• Project Management acumen, have worked with enterprise customers within a large global company.
• A proven track record of helping drive global process change, setting up tools and implementing procedures.
• A self starter, you have worked in an environment where you see a problem, you take the initiative to solve a problem.
• Ability to collaborate seamlessly with a global team and build strong relationships.
• A clear understanding of the challenges of global commerce and the various components that are required of a client to be successful across different regions.
• Must be willing to work in the office 3 days a week (this is not a remote position).
• Must be willing to travel, both domestically and internationally where required.

This role is a full-time position in New York. The annual base salary range for this role is $145,000 - $190,000.

Please note that this role is a full-time position in New York. The annual base salary range for this role is $145,000 - $190,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

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