Team Lead - Bass Pro Shops

Responsibilities

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities
• Administers performance appraisals, sets goals, and conducts consistent touch-bases with direct reports
• Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly
• Leads proactive coaching conversations — addressing performance in the moment, not after the fact
• Handles difficult situations and customer escalations with confidence and composure
• Maintains a visible, accessible presence on the sales floor — especially during peak hours
• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace and positive service environment
• Delivers high-quality product services with attention to detail — such as branding, debossing, boot stretching, brim shaping, and boot shines — to ensure a premium customer experience
• Understands an OMNI Channel business — implements processes and utilizes tools to better service the customer
• Opens and closes the store, ensuring all operational standards are met
• Facilitates the sharing of product knowledge across the team
• Upholds stock-to-sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers, and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Supports financial operations including payroll tracking and deposit logs
• Affords assistance with in-store events, including outreach, coordination, and follow-up as needed

Qualifications

• 2+ years Retail Management experience
• Availability to work 25–30 hours per week (hours vary by week and may increase based on shipment volume and store needs)
• Exceptional leadership, delegation, selling, and customer service skills
• Proven ability to lead coaching conversations, navigate conflict, and handle difficult situations with professionalism
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

About Us

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It's not the easiest or cheapest method, but we're committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we're bringing western goods into new frontiers and aim to be the most welcoming brand in western. We're certainly growing — and hiring passionate, humble, positive, and talented people determined to help us continue to grow!