Team Lead

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties And Responsibilities

• Aid in training and developing staff.
• Affiliate in member service oversight to ensure all staff provide great customer experience.
• Engage in front desk tasks such as answering phone calls, taking info calls, assisting with member check-ins, sign-ups, cancellations, and updating member account information.
• Greatly engage potential members and conduct gym tours.
• Assist in resolving member service issues and inquiries.
• Manage team member affairs and offer backup support to Club Manager as necessary.
• Ensure adherence to all company policies and procedures.
• Contribute to creating and maintaining a positive club image.
• Oversee cleanliness and appearance of gym.
• Administer marketing efforts and keep team members informed about current promotions.
• Order supplies, manage inventory, and track reports as required.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: Actively listens to customers, empathizes (sees the situation from the customer's perspective), and collaborates to solve problems.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance

Advancement Opportunities

To find your perfect fit, search for a club opportunity near you.

Contact Information

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters.