Team Lead

About the role

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of the customer.
• Perform all POS terminal transactions in accordance with policy and procedure.
• Administer sales, discounts and refunds in accordance with policy.
• Follow loyalty program procedures.
• Execute open/closing procedures.
• Manage inventory control including shipping and receiving, price management, markdowns, damaged merchandise and conducting a physical inventory.
• Oversee sales floor merchandising and visual presentation including merchandise placement, sales floor maintenance, housekeeping and promotional event directions, materials and signage.
• Administer payroll control including scheduling and payroll budget compliance.
• Ensure time & attendance policies are followed.
• Provide training and development to direct reports, utilizing all available training tools and consistently reinforcing customer service standards.
• Uphold loss prevention policies and procedures to protect and control all Company assets.
• Work towards a complete understanding of managing all day-to-day operations.

Principal Working Relationships

• Customers
• Sales Associates
• Store Management
• District/Regional Manager
• Store Operations and Training personnel

Key Qualifications

• Pass an approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.