Team Lead

About the Role

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure all staff provide a great customer experience.
• Handle front desk tasks:
  • Answer phone calls politely and assist with questions or concerns.
  • Take information calls.
  • Assist with member check-ins, sign-ups, cancellations, and updating account information.
  • Greet and meet potential members, providing gym tours.
• Facilitate resolution of member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Assist in managing marketing efforts and ensure team members are trained on current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

Behavioral Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listening: Actively listens to customers, empathizes, and works to solve problems.
• Problem Solving: Recognizes and defines problems, analyzes relevant information, and encourages alternative solutions.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Maintains timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

Qualifications

• Honesty and a strong work ethic.
• Strong customer service skills.
• Excellent communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free gym membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental, and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA (Health Savings Account).
• Advancement Opportunities.