Team Lead

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow.

Why Work With Us?

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: Continuous learning, mentorship, leadership training, and access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

Responsibilities

• Manage an Account Team of Project Managers, Project Coordinators, and Project Support Personnel.
• Monitor Account Team communications, service level, efficiency, overall processing skills, and competencies.
• Verify completion of all tasks to close-out construction projects assigned to the Account Team.
• Demonstrate industry knowledge and troubleshoot general contractor field issues quickly and efficiently.
• Communicate relevant account information to proper internal personnel.
• Minimize errors, oversights, and back-charges on Account Team Projects.
• Conduct regular interval and annual performance appraisals for the Account Team.
• Maintain a high standard of competency and accuracy for all work performed by the Project Team.
• Identify Account Team training needs, provide training as required, or arrange for training.
• Escalate customer issues to appropriate parties for timely resolution.
• Provide technical support and act as a direct contact between design, sales, and operations staff.
• Travel to job sites and customer locations as needed.
• Perform other functions as required for the successful operation of the organization.
• Identify areas to improve efficiency and/or service.

Requirements

• Ability to read, analyze, and interpret common technical journals and legal documents such as contracts.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community with clarity and professionalism.
• Ability to apply mathematical concepts for calculating margins.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficiency in Microsoft Office Suite.
• PMP Certification is strongly preferred.

Skills

• Management/Leadership Skills: Ability to train, lead, inspire, and delegate a team to:
  • Handle a high volume of work (approximately 200K per person per quarter).
  • Minimize mistakes (ICO less than 0.65% of total invoiced).
  • Learn and retain product knowledge (average test scores of 9.0 out of 10.0 or greater for all team members).
  • Maintain or increase profit margin (gross margin of 35% or greater per quarter for all accounts assigned).
  • Minimize team-related inter-company issues on orders, purchase orders, and collections.
• Communication Skills.
• Product Knowledge/Project Manager Skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Regularly required to sit; use hands to handle or feel; and talk or hear.
• Frequently required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel is required.