Team Lead | Adult Services

About the role

The Team Lead at North Valley supports staff development, oversees daily operations, and fosters a positive team culture that promotes quality care and meaningful client outcomes.

Responsibilities

• Supervises the daily activities and operational performance of a team of direct care employees
• Ensures ongoing and transparent communication by holding huddles, one-to-one meetings, and utilizing approved communication resources
• Promotes a culture of strong performance and high morale
• Provides orientation, training, and mentoring to new employees
• Ensures the completion of clinical and operational goals within required timelines
• Captains the coordination and training of employees to understand program service delivery model
• Ensures employee compliance with company policy, procedure, and operational expectations
• Addresses performance problems and provides appropriate support
• Improves employee competence by providing educational resources and training
• Improves clinical, operational, and financial results by analyzing data; monitoring variances; identifying trends; recommending actions to management
• Prepares and analyzes reports as required
• Manages employee timecards and other payroll responsibilities
• Collaborates with the Quality Assurance department and Valley Leadership to ensure compliance with all related and applicable regulatory requirements
• Coordinates with leadership to ensure shift coverage; provides on-call coverage as assigned

Requirements

• High School diploma or equivalent
• Six months direct care experience
• Licenses/Certifications: Professional License/Certificate as required by job function, CPR certification as required by department, Valley de-escalation certification as required by department
• Preferred Qualifications: Associate degree, any field of study, One year of supervisory experience

Benefits

• Compensation: Includes tenure-based service increases and performance bonuses
• On-Demand Pay: Access to a portion of earned wages before scheduled payday
• Time Off: 15 days of accrued paid time off annually (increasing by one day with each year of service), 10 paid holidays, 2 wellness days, and paid parental leave
• Health & Insurance Benefits: Medical, dental, vision, life, and disability insurance, as well as voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance
• Retirement: 401(k) plan accepting both pre-tax and Roth (post-tax) contributions and including a company match of up to 6% of annual salary
• Professional Development: Tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education

Pay

Range starts at $20.65/hour (pay is calculated based on years of related experience)

Schedule

Monday – Friday | 8:00am – 4:00pm