Team Lead - Partner Services
About the Role
biBerk, a Berkshire Hathaway company, is seeking enthusiastic service professionals to join and grow with our team. The partner services team lead will oversee the day-to-day operations of the customer service team and ensure that the team meets the organization’s standards for customer service. They will work to improve customer satisfaction and customer retention, provide daily objectives, and develop reward systems for productivity that motivate new hires and seasoned workers.
Responsibilities
- Manage a team of customer service and licensed representatives; including but not limited to coaching, 1:1 meetings, mentoring, and encouraging.
- Track attendance for representatives including approving and recording paid time off, recording unexcused absences and tardiness, and adjusting break/lunch schedule change requests.
- Assist with the handling of BBB, DOI, and social media complaints and communicate the results to the requesting party.
- Manage complex issues that the team cannot resolve, which may include interacting with policy holders.
- Work in tandem with the Performance Coach to monitor reps’ performance using productivity metrics.
- Work in tandem with trainers to ensure the team stays up to date on all processes and procedures.
- Other duties as assigned.
Requirements
- Property and Casualty license required.
- Bachelor's degree or 4 years of relevant work experience.
- 1+ year of management experience preferred.
- Excellent leadership and organizational skills.
- Effective communication, decision making, time management, and critical thinking skills.
- Ability to manage multiple tasks and prioritize effectively.
About biBerk
biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer. BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.
Benefits
- Medical (PPO/HDHP), vision, disability, and life insurance.
- Enhanced dental plan with orthodontia coverage in addition to a standard plan.
- Generous PTO plan for all benefit-time eligible employees.
- Paid company holidays and 4 floating holidays.
- Paid parental leave.
- Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
- Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
- Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
- Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
- Voluntary benefits that include accident, critical illness, and hospital indemnity.
- Employee discount and rewards program on travel, tickets, electronics, home, and more.
Pay
The salary range for this position is $50,000 - $55,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.