Team Lead (Residential)| Adult Services

About the role

The Team Lead at CORE II plays a vital role in supporting both staff and clients by fostering a collaborative, supportive, and well-organized environment. Key responsibilities include mentoring team members, overseeing daily operations, ensuring high-quality services, and creating a culture where employees and clients can thrive.

Responsibilities

• Supervises the daily activities and operational performance of a team in a residential or housing unit
• Ensures ongoing and transparent communication by holding huddles, one-to-one meetings, and utilizing approved communication resources. Ensures communication saturation.
• Promotes a culture of strong performance and high morale
• Ensures the completion of operational goals within required timelines
• Provides orientation, training, and mentoring to new employees; ensures that orientation and training objectives are completed within established timeframes
• Trains employees to understand unit/business area plan and how each member of the team serves to ensure fulfillment
• Ensures employee compliance with company policy, procedure, and operational expectations
• Adds to employee competence by providing educational resources
• Maintains professional relationships with other Valley employees, customers, and stakeholders
• Improves financial and operational results by analyzing data; monitoring variances; identifying trends; recommending actions to management
• Prepares and analyzes reports as required
• Manages employee timecards and other payroll responsibilities
• Works with Quality Assurance and Valley Leadership to ensure compliance with all related and applicable regulatory requirements including but not limited to: grants, licensing, audits, property management and Medicaid
• Performs client care responsibilities including targeted case management, medication distribution, client transportation, etc.
• Collaborates with leadership to ensure shift coverage; provides on-call coverage as assigned

Requirements

• Education: High School diploma or equivalent
• Experience: Six months direct care experience
• Licenses/Certifications: Case Manager certification (post-hire as needed), CPR certification (post-hire as needed), Valley de-escalation certification (post-hire)
• Driving positions: Requires a current Utah Driver’s license, must be 21

Qualifications

• Education: Associate degree, any field of study preferred
• Experience: Two years of behavioral health experience preferred
• Supervisory Experience: One year of supervisory experience preferred

Benefits Highlights

• Compensation: Includes tenure-based service increases and performance bonuses
• On-Demand Pay: Access to a portion of earned wages before scheduled payday
• Time Off: 15 days of accrued paid time off annually (increasing by one day with each year of service), 10 paid holidays, 2 wellness days, and paid parental leave
• Health & Insurance Benefits: Medical, dental, vision, life, and disability insurance, as well as voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance. Valley also provides Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
• Health Savings & Reimbursement: Out-of-pocket medical expenses may be eligible for reimbursement through our Garner HRA — up to $2,000 for individuals and $4,000 for families. Depending on your medical plan selection, you may also contribute pre-tax dollars to a Health Savings Account (HSA), with a company match of up to $900 for individuals and $1,800 for families.
• Retail: 401(k) plan accepts both pre-tax and Roth (post-tax) contributions and includes a company match of up to 6% of your annual salary
• Professional Development: Investment in team members' growth through tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education

Why Valley?

Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.