Team Lead| Adult Services

Job Summary & Deliverables

The Team Lead performs a variety of supervisory tasks and ensures employees have the resources and training to perform their jobs successfully. The Team Lead possesses advanced knowledge and skill in their respective function and utilizes this knowledge and skill to train, coach, and supervise employees. The Team Lead actively encourages a culture of collaboration and teamwork.

Essential Functions

• Supervises the daily activities and operational performance of a team in a residential or housing unit
• Ensures ongoing and transparent communication by holding huddles, one-to-one meetings, and the utilization of approved communication resources. Ensures communication saturation.
• Promotes a culture of strong performance and high morale
• Ensures the completion of operational goals within required timelines
• Provides orientation, training, and mentoring to new employees; ensures that orientation and training objectives are completed within established timeframes
• Trains employees to understand unit/business area plan and how each member of the team serves to ensure fulfillment
• Ensures employee compliance with company policy, procedure, and operational expectations
• Addresses performance problems and provides appropriate support
• Improves employee competence by providing educational resources
• Maintains professional relationships with other Valley employees, customers, and stakeholders
• Improves financial and operational results by analyzing data; monitoring variances; identifying trends; recommending actions to management
• Prepares and analyzes reports as required
• Manages employee timecards and other payroll responsibilities
• Works with Quality Assurance and Valley Leadership to ensure compliance with all related and applicable regulatory requirements including but not limited to: grants, licensing, audits, property management and Medicaid
• Performs client care responsibilities including targeted case management, medication distribution, client transportation, etc.
• Collaborates with leadership to ensure shift coverage; provides on-call coverage as assigned

Education

• A high school diploma or equivalent

Experience

• Six months direct care experience

Licenses/Certifications

• Professional License/Certificate as required by job function
• CPR certification
• Valley de-escalation certification
• Driving positions require a current Utah Driver’s license, must be 21

Preferred Qualifications

• An associate degree, any field of study
• Two years of behavioral health experience
• One year of supervisory experience