Team Lead, Administrative Services

Responsibilities

• Ensure all incoming services tasks are accurately assigned and completed in a timely manner.
• Mentor and train team on various service-level tasks and activities, as needed.
• Aid internal team and the universities in adding, deleting, and changing student statuses.
• Aid internal team and students with waivers, eligibility, enrollment questions, changes, support emails, refunds, etc.
• Monitor and track group service ticket queue, completing tickets within the queue.
• Handle emergency student add requests, especially those missed from the original file.
• Support carriers and TPA’s with questions about dates and coverage periods.
• Reconcile invoices and discrepancy reports, assist accountant with monthly payments, and assist with daily deposits.
• Manage pending records and maintain a good working relationship with schools and students.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies, and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Communicate with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Requirements

• Associate's or Bachelor's degree in Business Administration, Office Management, or related field.
• 3+ years of administrative or office management experience, including 1+ year in a lead or supervisory role.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and common office systems.
• Ability to prioritize tasks in a fast-paced environment with attention to detail.