Tax Examiner I (Denver Service Center - IN OFFICE)

We are the Colorado Department of Revenue (CDOR). Our mission is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. Our vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture, embracing differences to drive innovation.

About the role

The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance, and customer service. As a Tax Examiner I, you will review tax returns for accuracy and completeness, ensure returns can be processed as filed, resolve errors, and contact taxpayers to obtain missing information. You may also analyze accounting files, issue refunds or bills, calculate penalty and interest, collect delinquent taxes, handle taxpayer complaints, adjust discrepancies, and work with other taxing authorities such as the IRS or local municipalities.

The Service Centers serve as the “face” of the Taxation Division. Our team of dedicated professionals works collaboratively within the Customer Contact Group to promote voluntary compliance through education, assistance, and customer service. These centers are located in Denver Metro, Colorado Springs, Pueblo, Fort Collins, and Grand Junction to provide taxpayers with in-person accessibility for filing, payments, information, and other resources.

We are seeking a courteous and friendly team player with experience in a diverse, customer-focused environment to serve as a Tax Examiner I. Ideal candidates are adaptable, proficient with computer software applications, and eager to learn and grow in an evolving atmosphere.

Responsibilities

• Offer friendly, courteous, and complete customer service by addressing the tax needs of walk-in visitors to the Service Center.
• Respond to taxpayer questions via email and mailed forms.
• Direct customers to the correct areas by identifying their problems and needs.
• Answer ambiguous questions related to all tax types when customers are unclear about tax forms, statutes, regulations, DOR policies, delinquencies, and assessments.
• Promote voluntary compliance with tax laws by researching customer problems, identifying solutions, and taking corrective actions in accordance with policies, statutes, and regulations.
• Assist with sales tax, wage withholding, and income tax returns.
• Coordinate protest solutions with other DOR areas and agencies through your supervisor.
• Analyze and adjust returns, accounts, and customer information using DOR systems.

Requirements

• High school diploma or General Education Diploma (GED).
• Two (2) years of experience in a customer service environment.
• Residency in the State of Colorado at the time of application.
• Must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations; a pre-employment evaluation of tax records/accounts will be conducted.
• Successful completion of a background investigation and reference check prior to appointment.
• For positions requiring driving a State-owned vehicle, a valid driver’s license and a safe driving record are required.

A combination of related education and/or relevant experience in Accounting, Business, Economics, Finance, or a related field may substitute for the required experience on a year-for-year basis. Document this experience in detail in your application.

Preferred Qualifications

• State experience with GenTax.
• Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Proficiency with Google Workspace and Microsoft Office.
• Strong problem-solving skills.

Benefits

• PERA retirement benefits, including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans.
• Medical, dental, and vision insurance coverage.
• Automatic short-term and optional long-term disability coverage.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs).
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML).
• 11 paid holidays annually.
• Accrued annual and sick leave.
• Variety of discounts on services and products through the State of Colorado’s Work-Life Employment Discount Program.

Schedule

This is an in-person position located in our office, requiring work Monday through Friday.