Tax Examiner I (Denver - IN OFFICE).

About the role

The Taxpayer Service Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service. A Tax Examiner I reviews tax returns for accuracy and completeness, ensures the return can be processed as filed, resolves errors, and contacts taxpayers to obtain missing information. Responsibilities include analyzing accounting files, issuing refunds or bills, calculating penalty and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting discrepancies, and working with other taxing authorities such as the IRS, local municipalities, or agencies in other states.

Responsibilities

• Provide friendly, courteous, and complete customer service to walk-in taxpayers and respond to questions via email and mailed forms.
• Direct customers to the correct areas by identifying problems and needs.
• Answer ambiguous questions related to all tax types when customers are unclear or uncertain about forms, statutes and regulations, DOR policies, delinquencies, and assessments.
• Promote voluntary compliance with tax laws by researching customer problems, identifying solutions and needs, and taking corrective actions in accordance with policies, statutes, and regulations.
• Assist with sales tax, wage withholding, and income tax returns.
• Coordinate protest solutions with other DOR areas and other agencies through the supervisor.
• Analyze and adjust returns, accounts, and customer information using DOR systems.

Requirements

• High school diploma or General Education Diploma (GED).
• Two years of experience in a customer service environment.

Qualifications

A combination of related education and/or relevant experience in an occupation related to Accounting, Business, Economics, Finance, or a related field may be substituted on a year-for-year basis for the required experience.

Preferred Qualifications

• State experience with GenTax.
• Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Ability to multitask in a fast-paced environment with strong attention to detail and thoroughness in completing work tasks.
• Proficiency with Google Workspace and Microsoft Office.
• Strong problem-solving skills.

Conditions of Employment

• Employees are in a position of public trust and must maintain the highest standards of honesty, integrity, and public confidence.
• All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations; a pre-employment evaluation of tax records/accounts will be conducted.
• Final candidates must complete a successful background investigation and reference check prior to appointment.
• Pursuant to the Universal Driving Standards Policy, any worker expected to drive a State-owned vehicle must maintain a safe driving record and a valid driver license.