Tax Examiner I (Denver - IN OFFICE)

About the role

The Taxpayer Service Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service. A Tax Examiner reviews tax returns for accuracy and completeness, ensures the tax return can be processed as filed, resolves errors and contacts taxpayers to obtain any missing information. Responsibilities include analyzing accounting files, issuing refunds or bills, calculating penalty and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting for discrepancies and working with other taxing authorities such as the Internal Revenue Service, local municipalities or agencies in another state.

Responsibilities

• Offer friendly, courteous, and complete customer service by ascertaining tax needs of all walk-ins into the Service Center.
• Respond to questions from taxpayers via email and mailed forms.
• Direct customers to the correct areas by identifying customers’ problems and needs.
• Answer ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms, Statutes and Regulations, DOR policies, delinquencies and assessments.
• Promote voluntary compliance with tax laws through researching customer problems, identifying solutions and needs, and taking corrective actions in accordance with policies, Statutes, and Regulations.
• Assist with sales tax, wage withholding and income tax returns.
• Coordinate protest solutions with other DOR areas and other agencies through the supervisor.
• Analyze and adjust returns, accounts and customer information using DOR systems.

Requirements

• High school diploma or General Education Diploma (GED).
• Two (2) years of experience in a customer service environment.

Education and experience may be substituted on a year-for-year basis for the required experience in an occupation related to Accounting, Business, Economics, Finance, or a related field as determined by the Department.

Preferred Qualifications

• State experience with GenTax.
• Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Ability to multitask in a fast-paced environment with strong attention to detail and thorough in completing work tasks.
• Proficient with Google Workspace and Microsoft Office.
• Strong problem-solving skills.

Conditions of Employment

Employees are in a position of public trust and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations; a pre-employment evaluation of tax records/accounts will be conducted. Final candidates must complete a successful background investigation and reference check. Certain positions may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy, any worker expected to drive a State-owned vehicle must maintain a safe driving record and a valid driver license.

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans.
• Medical, Dental, and Vision insurance coverage.
• Automatic Short-Term and Optional Long-Term Disability Coverage.
• Life and AD&D Insurance.
• Flexible Spending Accounts (FSAs).
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML).
• 11 Paid Holidays Annually and accrued Annual and Sick Leave.
• Variety of discounts on services and products available through the State of Colorado’s Work-Life Employment Discount Program.