Talent Service Coordinator

About the role

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Reporting to the Talent Operations Supervisor, the Talent Service Coordinator works at the 24/7 customer service desk, providing top‑notch customer service to internal and external partners, preparing talent for air, handling issues, and communicating changes with backstage teams.

Responsibilities

• Guide the in‑studio experience of hosts, guest teams, and models.
• Support all backstage teams by processing and communicating informational changes to the necessary parties in a timely manner.
• Resolve challenging situations such as scheduling conflicts, guest issues, late arrivals, or callouts of talent team members; address policy breaches and make operational decisions that directly impact the live show.
• Get guests and hosts ready before going on air.
• Work with audio and engineering to report and troubleshoot mic issues and perform other duties as assigned.

Requirements

• Bachelor’s degree in Communication, Business, Television, Broadcasting or a related field, or an equivalent combination of training, skills, and experience.
• Recent and demonstrated 1+ years of experience in a high‑pressure, fast‑paced customer service and/or studio environment.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement

Schedule

This role is onsite and requires daily work from the West Chester, PA headquarters. Relocation assistance is not available. Candidates must have open availability to work days and times as dictated by the needs of the business.