Talent Service Coordinator (US)
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands: QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
About the role
QVC is currently seeking a Talent Service Coordinator to work at our 24/7 customer service desk. Reporting to our Talent Operations Supervisor, our coordinators are responsible for providing top-notch customer service to QVC internal & external partners, getting the talent ready to go on-air, handling issues, working daily with our backstage teams to communicate changes, and other responsibilities as assigned.
This role is onsite and will require you to work from our West Chester, PA headquarters daily. Relocation assistance is not available for this role.
Responsibilities
- Guide the in-studio experience of the hosts, guest teams, and models.
- Support all backstage teams by processing and communicating informational changes and getting them to the necessary parties in a timely manner.
- Resolve challenging situations that arise, such as scheduling conflicts, guest issues, late arrivals, or callouts of Talent team members, addressing breaches of policy, and making operational decisions that directly impact the live show.
- Get the guests and hosts ready before going on air.
- Work with audio and engineering to report and troubleshoot mic issues along with other duties as assigned.
Requirements
- Bachelor's degree in Communication, Business, Television, Broadcasting or a related field, or an equivalent combination of training, skills, and experience.
- Recent and demonstrated 1+ years experience in a high-pressure, fast-paced Customer Service and/or Studio Environment.
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement