Talent Development Specialist

About the role

You will be an integral part of the Operational team, responsible for advising, monitoring, and tracking customer participation. This position counsels and assists customers with job search strategies, personal career advisement, and training needs. You will also help customers identify and work with barriers to employment.

Responsibilities

• Maintain accurate and complete records and ensure smooth transition of cases across services and programs.
• Manage day-to-day relationships with customers, ensuring their concerns are addressed promptly with a plan of action.
• Critique resumes and maintain an understanding of a vast array of occupations/careers for effective placement of customers.
• Show effective use of the standards of the Case Management Model, and the policies and procedures for Career Advisement.
• Ensure that highest quality, individualized services are delivered to the customer.
• Protect and confidentiality of participants’ rights.
• Successfully document customer success stories internally and externally.

Qualifications

• A self-motivated and flexible team player.
• Strong computer, organizational, interpersonal, and communication skills.
• Creative and goal-oriented, work well under pressure, and comfortable meeting multiple deadlines.
• Relate to and motivate individuals, especially those facing barriers to employment.
• A bachelor’s degree or higher in a related field and/or 2+ years of working in a career counseling role.

Skills

You are ready to make an impact and take pride in your ability to relate to and motivate individuals, especially those facing barriers to employment. You have a bachelor’s degree or higher in a related field and/or 2+ years of working in a career counseling role.

Benefits

Bilingual - Spanish preferred.

Pay

Starting Wage: $22.01 Max Wage: $26.28