Talent Acquisition Coordinator, Background Checks - Central/East Coast (Remote)

About the role

Talent Operations is the function, team members, and processes responsible for enabling the overall talent organization to work more effectively, to execute locally and at scale, and to create new value by incorporating more modern practices, deploying more innovative technologies and delivering more consistent outcomes. This customer facing role provides high-quality support as the primary contact for candidates and employees by servicing inquiries regarding background check and on-boarding process.

Responsibilities

• Manages end-to-end background check processes using the Sterling (now First Advantage) platform, ensuring compliance with global privacy laws and employment regulations
• Collaborates closely with our Global Security team to assess and process adverse findings according to company policy and regulatory requirements
• Maintains and tracks background check completion metrics to ensure alignment with hiring timelines
• Serves as the subject matter expert for Talent processes and procedures by accurately advising candidates, employees and managers on the appropriate actions needed to proceed
• Exercises judgment within defined procedures and practices to determine appropriate action
• Works closely with third party stakeholders where required to provide information in accordance with local employment legislation
• May assist with other projects as assigned

Requirements

• Bachelor’s degree or related business field coupled with 1 – 3 years’ experience in Human Resources
• Experience with background check management, onboarding and processing TA related transactions
• Self-starter with initiative, positive attitude, and passion for delivering an excellent candidate experience
• Experience as first line of contact for candidates or customer service related role
• Process improvement, training, communication and project management skills
• Strong communication skills with ability to handle sensitive information discreetly
• Superb attention to detail required as well as excellent verbal and written skills
• Excellent problem solving, critical thinking, and analytical skills
• Able to work cross functionally, problem solve and adapt in a fast pace environment
• Able to work at all levels in an organization and across different cultures
• Integrity in handling confidential and sensitive information
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes

Qualifications

• Located in Central or Eastern Time Zone

Skills

• Experience with HR and Background Check Systems: Workday (job requisitions, candidate profiles and onboarding modules), Sterling and/or First Advantage background check platforms, ServiceNow case management and ticketing

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

Pay

The hourly rate range for this position for all U.S. candidates is $25 - $38 per hour with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

Schedule

Not specified