Table Games Dual Rate Assistant Shift Manager and Supervisor

Responsibilities

• Aid in the overall management and administration of the Table Games department.
• Maintain compliance with gaming regulations, company policies, and internal controls.
• Monitor gaming operations to ensure game integrity and protect company assets.
• Analyze staffing levels and recommend scheduling adjustments based on business needs.
• Assist with budgeting, labor management, and departmental performance goals.
• Investigate and resolve guest disputes, complaints, and unusual gaming situations.
• Support recruitment, onboarding, coaching, and performance management of team members.
• Conduct employee evaluations and participate in disciplinary and corrective action processes.
• Review operational reports, game statistics, and revenue performance metrics.
• Collaborate with surveillance, security, cage operations, and regulatory agencies as needed.
• Promote a positive work environment focused on teamwork, accountability, and guest satisfaction.

Requirements

• Minimum 3–5 years of progressive experience in casino table games operations.
• Previous experience as a Floor Supervisor required.
• Assistant Manager or management experience preferred.
• Thorough knowledge of multiple table games, including Blackjack, Craps, Roulette, Baccarat, and Poker variations.
• Strong leadership and team-building skills.
• Extensive knowledge of gaming regulations and internal controls.
• Excellent customer service and conflict-resolution abilities.
• Strong verbal and written communication skills.
• Ability to make sound decisions in a fast-paced environment.
• Proficiency with casino management systems and reporting tools.

Additional Requirements

• Ability to stand and walk for extended periods.
• Ability to work in a smoking environment where permitted by law.
• Ability to lift up to 25 pounds occasionally.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must obtain and maintain all required gaming licenses and certifications.
• Must be able to pass background investigations and regulatory requirements.
• Casino gaming floor environment with continuous guest interaction.
• Fast-paced atmosphere requiring attention to detail and multitasking.
• Exposure to moderate noise levels and varying business volumes.