Systems Administrator - NMCI Desktop Support

Summary

HII's Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The Systems Administrator – NMCI Desktop Support serves as the organization's NMCI Assistant Customer Technical Representative (ACTR), providing frontline coordination and support for NMCI desktop services. You will work closely with users and NMCI service providers to ensure accurate information, proper ticket handling, and timely delivery of NMCI device provisioning, troubleshooting, and lifecycle actions. In addition to assisting with workstation setup and refresh activities, this role supports inventory accuracy, compliance with NMCI policies, and clear communication of processes and requirements to both users and leadership. This is an excellent opportunity to bring your desktop support expertise to a growing team and help support our mission.

What You Will Do

• Provide front‑line coordination and desktop support for NMCI‑managed end‑user environments, ensuring users receive reliable, accurate assistance with workstation provisioning, troubleshooting, and lifecycle actions
• Apply solid technical and organizational expertise to manage NMCI service requests, support hardware refresh activities, and maintain a smooth user experience across the organization
• Serve as the NMCI Assistant Customer Technical Representative (ACTR), reviewing and submitting NMCI tickets, tracking service actions, and supporting device setup, onboarding, and replacement activities
• Assist users with NMCI‑managed Windows workstation issues; coordinate with NMCI Service Desk and field technicians
• Maintain accountability for NMCI‑assigned assets, inventory updates, and disposition actions
• Participate in organizational‑level support for NMCI updates, hardware refresh cycles, software rollouts, and policy implementations
• Assist with documentation of procedures, service metrics, and reporting requirements
• Communicate NMCI processes and timelines to users
• Ensure all activities comply with NMCI and facility security standards
• Contribute to maintaining a consistent, well‑managed NMCI operational environment aligned with organizational policies and mission needs

Requirements

• 3+ years of experience in Service Desk, desktop support, systems administration, or related roles
• Demonstrated proficiency and expertise in deploying and managing Microsoft Windows desktop platforms
• Demonstrated proficiency and expertise in working with customers over-the-phone and in-person to resolve end-user issues
• TS/SCI clearance required with ability to obtain a CI Poly
• Active TS/SCI Government Security Clearance required to start
• Must meet DoD 8140/CSWF for 451-Intermediate or be willing to obtain the appropriate credential within 6 months

Qualifications

• Systems Administrator 1: High School Diploma or equivalent and 4 years relevant experience
• Systems Administrator 2: 3 years relevant experience with Bachelors in related field or High School Diploma or equivalent and 7 years relevant experience
• Systems Administrator 3: 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience
• Systems Administrator 4: 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience

Physical Requirements

Position will be subject to lifting, bending, stooping, etc to install/move systems.

Pay

• Systems Administrator 1: $68,458 - $97,566
• Systems Administrator 2: $85,432 - $115,087
• Systems Administrator 3: $103,176 - $128,000
• Systems Administrator 4: $121,394 - $144,732

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.