System Administrator (Desktop Support)
How a Systems Administrator Will Make an Impact
As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
- Independently develops technical solutions for the management of software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
- Provide troubleshooting support for systems hardware and software issues that are highly complex.
- Performs advanced software installations and upgrades to operating systems and layered software packages.
- Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
- Provides guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.
- Led complex data/media recoverability following a schedule of system backups and database archive operations.
- Evaluates and assesses existing systems and plans long-term strategies.
- Configures and maintains networked computer systems, including hardware, system software, and applications.
- Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configurations guidelines.
What You'll Need to Succeed
- Knowledge in one or more of the following areas:
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology
- Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
- End User Hardware
- Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone
- Desktop Image Management
- Home Directory and Profile Support Services
- E-mail Support Services
- Software Support Services
- Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
- Excellent troubleshooting capabilities
- Strong communication skills
- Strong work ethic and attention to detail
- Strong writing skills (consistently document work completed)
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Ability to move and lift computers, printers, monitors, and other hardware
- Team player and willing to share knowledge and learn from others to ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
Education/Experience Requirement
A BA/BS (or equivalent experience) with 5+ years of experience.
Certifications
- Security+ or CASP
- ITIL v4 Foundations
Additional Information
All your information will be kept confidential according to EEO guidelines.
The salary range for this position is typically $110-$120k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.
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