Systems Administrator (Desktop Support)

About the role

Abile Group has an exciting and challenging opportunity for a Systems Administrator on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer.

Responsibilities

• Independently develops technical solutions for the management of software, hardware, configurations, and architecture.
• Provides interpretation to Systems matters that are moderately complex in nature.
• Provides troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advanced software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long-term strategies.
• Configures and maintains networked computer systems, including hardware, system software, and applications.
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Establishes operational plans. Manages large projects with limited oversight from manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues.
• Trains end-users on the proper use of hardware and software. May train large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people manager).

Requirements

Clearance Required: TS/SCI with ability to obtain a CI Poly. Degree and Years of Experience: BA/BS (or equivalent experience) 5+ years of experience. Required Certifications: Security+ or CASP. ITIL v4 Foundations. Required Skills: Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology, Experience and/or knowledgeable with Windows 11; Windows 10; Citrix; SMS; and SCCM, End User Hardware: Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone, Desktop Image Management, Home Directory and Profile Support Services, E-mail Support Services, Software Support Services, Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM, Excellent troubleshooting capabilities, Strong communication skills, Strong work ethic and attention to detail, Strong writing skills (consistently document work completed), Strong time management skills and ability to work flexible schedules to meet job requirements, Ability to move and lift computers, printers, monitors, and other hardware, Team player and willing to share knowledge and learn from others to ensure team's success, Enthusiasm and ability to adapt to new and changing technologies.