System Administrator (Desktop Support)
Active TS/SCI security clearance required.
As a Systems Administrator, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.
How a Systems Administrator Will Make an Impact
As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
In this role, a typical day will include:
- Independently develops technical solutions for the management of software, hardware, configurations, and architecture.
- Provides interpretation to Systems matters that are moderately complex in nature.
- Provides troubleshooting support for systems hardware and software issues that are highly complex.
- Performs advanced software installations and upgrades to operating systems and layered software packages.
- Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
- Provides guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.
- Leads complex data/media recoverability following a schedule of system backups and database archive operations.
- Evaluates and assesses existing systems and plans long-term strategies.
- Configures and maintains networked computer systems, including hardware, system software, and applications.
- Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
- Recognized subject matter expert in job area typically through advanced education and work experience.
- Establishes operational plans.
- Manages large projects with limited oversight from manager.
- Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues.
- Trains end-users on the proper use of hardware and software. May train large groups of end users.
- May coach and review the work of less-experienced professionals.
- May serve as a team or task leader (not a people manager).
What You'll Need to Succeed
- Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology
- Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
- End User Hardware: Thin Client, Thick Monitors, KVMs, Printers, Plotters, Print Server Configurations, VOIP phone
- Desktop Image Management
- Home Directory and Profile Support Services
- E-mail Support Services
- Software Support Services
- Experience and/or knowledgeable with: Windows 7; Windows 10; Win11; Citrix; SMS; and SCCM
- Excellent troubleshooting capabilities
- Strong communication skills
- Strong work ethic and attention to detail
- Strong writing skills (consistently document work completed)
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Ability to move and lift computers, printers, monitors, and other hardware
- Team player and willing to share knowledge and learn from others to ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
Education/Experience Requirement
- BA/BS (or equivalent experience)
- 3+ years of experience
Certifications
- Security+ or CASP
- ITIL v4 Foundations
Compensation
The salary range for this position is typically $115–$125k. Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits
- Health/Dental/Vision
- 401(k) match
- Accrued PTO
- STD/LTD/Life Insurance
- Referral Bonuses
- Professional development reimbursement