Systems Administrator (Desktop Support)

About the Role

Transform technology into opportunity as a Systems Administrator (Desktop Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator (Desktop Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

What You'll Do

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

In this role, a typical day will include:

• Independently developing technical solutions for the management of software, hardware, configurations, and architecture
• Providing interpretation to Systems matters that are moderately complex in nature
• Providing troubleshooting support for systems hardware and software issues that are highly complex
• Performing advanced software installations and upgrades to operating systems and layered software packages
• Applying advanced knowledge in monitoring and tuning the system to achieve optimum performance levels
• Providing guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions
• Leading complex data/media recoverability following a schedule of system backups and database archive operations
• Evaluating and assessing existing systems and planning long term strategies
• Configuring and maintaining networked computer systems, including hardware, system software, and applications
• Conducting advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
• Training end-users on the proper use of hardware and software, potentially including large groups of end users
• Coaching and reviewing the work of less-experienced professionals
• Serving as a team or task leader (not a people manager)
• Providing after hour or weekend support for mission, program and special project support as required

Qualifications & Experience

• BA/BS degree or equivalent experience
• 3+ years of related experience
• Active Top Secret/SCI clearance
• Ability to obtain Top Secret SCI + Polygraph
• US Citizenship required

Required Skills & Knowledge

• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Windows 11, Windows 10, Citrix, SMS, and SCCM
• End User Hardware: Thin Client, Thick Monitors, KVM's, Printers, Plotters
• Print Server Configurations, VOIP phone, Desktop Image Management
• Home Directory and Profile Support Services
• E-mail Support Services
• Software Support Services
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills with consistent documentation of work completed
• Strong time management skills and ability to work flexible schedules
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player willing to share knowledge and learn from others
• Enthusiasm and ability to adapt to new and changing technologies

Certifications

• Security+ or CASP
• ITIL v4 Foundations

Work Location

Customer Site - Springfield, VA (Onsite)

Benefits

• Comprehensive medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with company match (pre and post-tax contributions)
• Full flex work weeks where possible
• Paid time off including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance

Pay

The likely hourly rate for this position is between $55,250.00 - $74,750.00. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

40 hours per week