Systems Administrator – Desktop Support

About the role

We are seeking candidates who are passionate about delivering reliable IT support and providing exceptional customer service to ensure mission accomplishment. The selected candidate serves as a systems administrator providing support for the Command and General Staff College (CGSC) ATSD Desktop IT Support contract located on Fort Leavenworth, KS. The person in this role will provide desktop technical support to CGSC staff, faculty, and students across a multi-building campus. This position ensures uninterrupted classroom instruction and mission support by resolving hardware, software, and account-related issues both in person and remotely. The right candidate will provide technical expertise to support over 2,500 end-user systems, multiple networks, classrooms, and conference rooms within the CGSC footprint on Fort Leavenworth.

Responsibilities

• Provide desktop support for staff, faculty, and students including troubleshooting hardware/software, user accounts, and network connectivity.
• Track, document, and close tickets in the CGSC ATSD ticketing system, escalating as needed.
• Support classroom and conference room IT systems including audiovisual and educational technology.
• Perform equipment validation, installation, and removal of IT hardware.
• Ensure compliance with cybersecurity requirements, system security patching, and reporting.
• Deliver customer service in a professional, efficient, and effective manner.
• Collaborate with other IT team members to improve support processes and IT service delivery when required.
• Ensure compliance with Information Assurance (IA), Cybersecurity, and DoD/Army IT standards.
• Be available between 0630–1730, Monday–Friday (except Federal holidays or Government closures).
• Provide support to special events, migrations, or surge support requirements when required.
• Prepare and deliver required reports, metrics, and quality assurance documentation as required.
• Maintain compliance with all IA/IT certification and security requirements of the position.

Requirements

• Associate or Bachelor’s degree in IT or related field. Degree may be waived based upon equivalent experience.
• 2+ years of desktop support or systems administration experience.
• DoD 8570.01-M IAT II certification (CompTIA Security+ CE minimum).
• Must meet the requirements of AR 25-2 for IT Level II functions, which include a Tiered 3 background check.
• Knowledge of Windows operating systems, Active Directory, and enterprise desktop support.
• Experience working in a service desk or IT support role.
• Troubleshooting skills for hardware, software, and network issues.
• Strong communication and interpersonal skills.
• Able to work independently and as part of a team.
• Customer-focused mindset with a commitment to providing high-quality support.

Qualifications

• U.S. citizenship is required.

Skills

• Windows operating systems
• Active Directory
• Enterprise desktop support

Benefits

We Take Care of Our People Whether You’re Looking To Launch a New Career Or Grow An Existing One, Trideum Is The Type Of Company Where You Can Balance Great Work With Great Life Because We Believe That Taking Care Of Our People Is The Right Thing To Do. Trideum Offers Competitive pay based on the work you do here and not your previous salary.

Traditional benefits such as medical, dental, vision, life, disability, and 401k matching.

Employee Stock Ownership Plan (ESOP).

Paid leave and the ability to cash out leave.

Free access to certified financial planners, wellness and support services, and discount programs.

Education assistance and professional development opportunities.

And much more.

Pay

Competitive pay based on the work you do here and not your previous salary.

Schedule

Available between 0630–1730, Monday–Friday (except Federal holidays or Government closures).