System Administrator (Desktop Support)

About the role

A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator Advisor you will help ensure today is safe and tomorrow is smarter.

Responsibilities

• Independently develops technical solutions for the management of software, hardware, configurations, and architecture.
• Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advanced software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.
• Led complex data/media recoverability following a schedule of system backups and database archive operations.
• Configures and maintains networked computer systems, including hardware, system software, and applications.
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Evaluates and assesses existing systems and plans long-term strategies.
• Trains end-users on the proper use of hardware and software. May train large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people manager).

Requirements

• Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology, Windows 11; Windows 10; Citrix; SMS; and SCCM, End User Hardware, Thin Client, Thick Monitors, KVM’s, Printers, Plotters, Print Server Configurations, VOIP phone, Desktop Image Management, Home Directory and Profile Support Services, E-mail Support Services, Software Support Services, Windows 7; Windows 10; Win11, Citrix; SMS; and SCCM, Excellent troubleshooting capabilities, Strong communication skills, Strong work ethic and attention to detail, Strong writing skills (consistently document work completed), Strong time management skills and ability to work flexible schedules to meet job requirements, Ability to move and lift computers, printers, monitors, and other hardware, Team player and willing to share knowledge and learn from others to ensure team's success, Enthusiasm and ability to adapt to new and changing technologies.

Qualifications

• BA/BS (or equivalent experience)
• 5+ years of experience

Skills

• Security+
• CASP
• ITIL v4 Foundations

Benefits

GDIT offers comprehensive benefits and wellness packages, including a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. Other benefits include:

• Health savings accounts
• Dental plan options
• Vision plan
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Pay

The likely salary range for this position is $130,900 - $177,100. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40

Location

Customer Site

Additional Work Locations

Total Rewards: At GDIT, our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

Identity Verification Process

We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer

GDIT is an equal opportunity employer / individuals with disabilities / protected veterans.