System Support Analyst - Onsite

About the role

This computer technician position is focused on supporting the faculty, staff and students in the College of Veterinary Medicine and the Veterinary Health Centers. No two days are alike, and you will consistently be learning new things.

Responsibilities

• Answer inquiries concerning technology including questions regarding usernames, passwords, MFA, networking, email, general purpose software and hardware.
• Install and configure computer systems running Windows, MacOS, or IOS and peripherals.
• Provide basic support for personal devices to configure University accounts such as Outlook, Microsoft Office, and wireless connection.
• Help faculty, staff and students get connected to the campus network via VPN from off-campus and wireless or wired connections on-campus.
• Relocate computers and peripherals in labs and faculty/staff offices as required including updating inventory as these changes occur.
• Research, quote, and deploy new hardware and software purchases.
• Assist with virus/malware remediation.
• Assist with classroom technology including projectors, cameras, sound and video.
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.
• Minimal same day travel may be required to visit and service offsite locations