Onsite Support Analyst
Concept Technology Inc. · Nashville, TN · 2 mo ago
HybridInformation TechnologyFull-time
What You Will Do
- Provide exceptional customer service to all Concept Technology clients with top-notch professionalism
- Complete onsite and remote workstation deployments
- Resolve help desk requests/issues including troubleshooting applications, hardware, software, and cloud hosted services
- Perform user account/profile administration duties
- Aid with Service Desk phone support queue, including ticket creation and triage
- Work one of three shifts, some days at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm
- On-call rotation approximately six times a year; on-call support is weekdays from 6:00pm-10:00pm and weekends from 7:00am-10:00pm
What We Need You To Bring
- At least 1 year of professional IT experience
- Help desk and ticketing system experience preferred
- Experience with user account/profile administration
- Remote Desktop support
- Microsoft 365/Google tenant administration and troubleshooting
- Working knowledge of IT infrastructure components and services (DNS, Print, File)
- Advanced printer/peripheral device troubleshooting
- TCP/IP, DNS, and DHCP
- Professional appearance & demeanor
- Reliable transportation
What You Will Enjoy
- 100% Company-paid medical, dental, vision, and basic life insurance
- 401(k) with employer matching
- Collaborative and growth-focused work culture
- Paid time off (first year starts at 3 weeks)
- Company laptop and smartphone