System Support Analyst

About the role

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Located in New Bremen, OH, this position offers hybrid remote work with a reasonable commute required for occasional onsite work; relocation assistance is available. Crown will only employ individuals legally authorized to work in the United States and does not provide sponsorship for work authorization.

Responsibilities

• Maintain software currency by evaluating and applying patches and updates as appropriate.
• Assist in managing and making recommendations for overall life cycle of application.
• Monitor and optimize systems.
• Analyze system and processes to identify possible efficiencies.
• Create flowcharts, test, debug, document, modify and install software.
• Perform security administration, such as creating and maintaining user and group accounts affecting data structures and security rights within software applications.
• Develop system processes and procedures for areas such as user management and monitoring.
• Integrate proactive monitoring of systems using tools such as Simple Network Management Protocol, Solarwinds, and other tools as applicable.

Qualifications

• Associate degree in Computer Science or related field or equivalent experience is required.
• Or high school diploma/GED plus 6+ years of related experience will be considered.
• Windows Server and UNIX experience strongly desired.
• Occasional travel (0-5%) is required.
• On-call and weekend support is required.

Skills

• System Administrator
• Testing
• Systems Analyst
• Technical Support
• Information Systems
• Technology

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement