System Support Analyst

Supports multiple stakeholders

• Supports systems including Vision, eRecruit, MaximCare mobile, Telephony systems, and Maxim Web clock
• Works with other team members to escalate unresolved issues
• Reports on ticket trends weekly
• Reeducates system users as needed
• Informs key stakeholders about potential issues and trends
• Contributes to projects aimed at preventing future questions, problems, and tickets
• Provides excellent customer service to business partners

Qualifications

• Bachelor’s Degree or equivalent experience required
• Experience in IT, Healthcare, staffing, or field support
• Ability to analyze and solve system and process-related issues
• Strong customer service and communication skills
• Effective teamwork and strong attention to detail
• Basic computer proficiency, including Windows XP Professional, Microsoft Office suite, internet usage, and learning program design systems and software
• Effective communication skills, including the ability to elicit and provide information to and from appropriate individuals