System Analyst

About this position

Department: Operations Core Banking

Reports To: Core Banking Lead

Job Status: Full Time

Travel: No Travel Required

Work Schedule: Monday- Friday 8am to 5pm

After Hours and On Call Required

Summary

Our Core Banking team is searching for a highly skilled and proactive System Analyst to join our close-knit team. In this vital role, the applicant will be instrumental in the comprehensive monitoring, review, and maintenance of our core banking applications. Beyond routine support, this individual will play a critical role in incident response, contributing to change control processes, and actively participating in project management initiatives. This includes troubleshooting complex application issues, preventing recurrences through diligent problem management, and assisting with critical upgrades, releases, and evolving system requirements. This position demands a blend of effective communication, sharp analytical abilities, proven problem-solving skills, coupled with the ability to produce reports, memos, and root cause analysis, to ensure secure and reliable banking operations.

Responsibilities

• Core Application Management and Support:
• System Enhancement & Lifecycle Management
• Strategically recommend and execute essential software improvements and upgrades.
• Prioritize and administer all instances requiring enhancements or defect resolutions to maximize system efficiency.
• Actively participate in change control processes, ensuring all system modifications, upgrades, and new implementations adhere to established protocols and minimize risk.
• Contribute, support, and occasionally lead project initiatives related to system enhancements, new software implementations, and infrastructure changes, ensuring timely delivery and successful outcomes.
• Run and rigorously monitor software performance tests on new and existing programs, including identifying and correcting errors, validating post-testing upgrades, conducting general debugging, and isolating areas for continuous improvement.
• Actively participate in and orchestrate monthly disaster recovery exercises, contributing to roundtable discussions to enhance preparedness and resilience.
• Lead incident management efforts from initial identification through resolution, ensuring minimal impact and timely communication.
• Conduct thorough root cause analyses for critical incidents and recurring issues, developing and implementing strategies to prevent future occurrences.
• Develop clear and comprehensive documentation and resources for service improvement plans, crucial business continuity initiatives, and provide clear technical direction through precise process models, specifications, diagrams, and charts.

Qualifications

• Proven experience with incident management, including troubleshooting and resolution techniques.
• Familiarity with project management and direct experience participating in change control processes.