System Administrator I (Onsite)

Functions and Responsibilities

• Responds to IT requests through calls, emails, and tickets
• Aid team members with resolving IT issues
• Aid clients with exceptional customer service for personal devices such as phones, laptops, tablets, etc.
• Handle hardware issues including desktops, laptops, copiers, printers, and peripherals
• Answer inquiries and clarify desired information; research, locate, and provide accurate information, including educating team members on solutions
• Utilize de-escalation skills and escalate cases when necessary to IT support providers
• Enhance the organization and IT department's reputation by taking ownership for achieving new and different requests, exploring opportunities to add value to the position
• Aid in developing systems and procedures to deliver quality service to end users
• Update job knowledge by participating in educational opportunities
• Perform other duties as assigned

Education/Experience

• Minimum of two years working in a technical operating capacity
• Previous experience working on help desk tickets or desktop support preferred
• Experience handling IT in a Legal/Regulated related environment preferred
• Previous Windows Server experience is a plus
• Previous Active Directory experience preferred
• Experience with Pro Law is a plus
• High School graduate or equivalent required

Knowledge/Skills

• Excellent organizational and analytical skills
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures
• Exceptional customer service skills

Other Requirements

• Full-time weekday position
• Requires occasional evening and weekend hours to assist with off-hour IT tasks