System Administrator

Belay Technologies has been voted Baltimore Business Journal's Best Places to Work (2019, runner-up in 2020, finalist in 2021).

About the role

The Mid-Level System Administrator (SA2) will provide support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems, manage IT system infrastructure, and related processes. This role includes day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and more.

Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Support IT systems, including day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.
• Escalate and communicate status to agency management and internal customers.
• Support the dispatch system and hardware problems, remaining involved in the resolution process.
• Configure and manage UNIX and Windows operating systems, install/load OS software, troubleshoot, maintain integrity, and configure network components.
• Implement operating system enhancements to improve reliability and performance.
• Manage daily activities of configuration and operation of IT systems.
• Assist users in accessing and using IT systems.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth troubleshooting for IT systems.
• Provide detailed analysis and feedback for escalated tickets to agency management and internal customers.

Requirements

• Active TS/SCI Clearance with polygraph.
• Ten (10) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university (five (5) years of additional SA experience may substitute for the degree).

Benefits

• 8 weeks paid leave: 4 weeks personal leave, 3 Yay! days, birthday off, 11 paid holidays, and optional leave up to 6 days through Belay’s volunteer program.
• 10% matching in 401(k) contributions, vested on day one.
• $5,000 annual training/tuition reimbursement.
• Student Loan Repayment Program.
• 100% company-funded HSA.
• Rich medical coverage (100% coinsurance).
• Dental coverage including orthodontia.
• Up to $420,000 in life insurance, premiums 100% company funded.
• Amazon Prime, gym reimbursement, monthly lunches, games, and prizes.
• Pet adoption program, generous referral bonus program, and fun events.

Pay

Salary range: $116,000 to $124,000.