System Administrator

About the role

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate in a thriving culture with a determined attitude that inspires and rewards original ideas. AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

We are seeking a System Administrator who is extremely customer service-oriented while maintaining IT standards and able to communicate effectively through all forms of communication. The ideal candidate is friendly, energetic, organized, responsible, and pays close attention to detail. They must prioritize tasks, multi-task effectively under pressure, and work both independently and in a team with minimal supervision.

Responsibilities

• Implement adjustments with as little downtime to the end-user as possible.
• Provide effective and timely management, diagnosis, and resolution of day-to-day problems and support requests for onsite and remote employees, including technology, application issues, basic network troubleshooting, and peripheral replacement.
• Work with vendor support representatives and other IT staff to determine and resolve technical problems.
• Find and implement solutions to common issues and train other technicians on these solutions.
• Perform common administration tasks on workstations, including updates to operating systems and applications, and maintain workstation security, availability, and performance.
• Maintain and improve the asset inventory, including workstations, peripherals, and software licenses.
• Assist in purchasing and determining workstation hardware and peripheral requirements.
• Install, configure, and troubleshoot operating systems and applications using efficient methods such as scripting and deployment tools to customize workstations according to departmental needs.
• Create and maintain workstation images and imaging processes.
• Prepare and set up desktop and laptop workstations along with peripherals, implement upgrades, and perform data migration.
• Train users in the proper use of hardware and software, including documentation and presentations.
• Be prepared to quickly arrange repair or replacement for hardware failures.
• Additional duties as assigned.

Requirements

• High School Diploma or GED required.
• Bachelor’s degree in Information Systems or related technical degree/certificate preferred; or equivalent knowledge and experience.
• Minimum 4 years of proven systems administration and helpdesk support in Microsoft Operating Systems.
• Experience building workstation hardware standards and deploying operating systems and applications.
• Excellent working skills with Microsoft Office.
• Scripting or light programming experience.
• Remote administration capabilities.
• Able to evaluate system performance and determine factors for improvement.
• Must be able to describe problems and their solutions to non-IT workers.
• Exceptional customer service and interpersonal skills; able to build and maintain rapport with internal employees and external contacts.
• Strong professional and business judgment with problem-solving, strategic-thinking, and critical-analysis ability; able to make effective decisions that comply with IT requirements while supporting business objectives.
• High level of integrity and ethics; able to handle sensitive and proprietary information with discretion and confidentiality.
• Ability to remain calm under pressure and work to deadlines in a fast-paced environment.
• Strong verbal and written communication skills; able to read, comprehend, and follow instructions, and communicate promptly and professionally in English.
• Excellent attention to detail, time management, project management, and organizational skills.
• Working knowledge of general IT business principles and best practices; current with relevant trends and applications.

Benefits

• Vacation & Sick Time for Full & Part-Time Employees.
• Health and Wellness Programs.
• Empower 401K and Roth IRA, including free financial advisors and employer match.
• 9 Paid Holidays per year.
• Employee Referral Incentives.
• Bonus and Commission Opportunities.
• Employee Rent Discount Program.
• Professional Development Training.
• Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage.

*Outlined benefits are subject to change and may vary based on location or employee status.

Pay

Full Time - $80,000 - $120,000 annually.